Advice for holidaymakers

Further to the Prime Minister’s address to the nation (10thMay), our holiday parks remain temporarily closed until further notice. We are now only accepting new bookings that have an arrival date due after 30th June 2020.

For customers travelling up to and including 31st May 2020:

You should have received an email from our booking partner, Hoseasons and have been issued with an e-voucher which matches the amount paid previously. This can then be used online to make a booking with new holiday dates. Please be aware that your actual voucher will have come from and will have been sent to the email address which is linked to your Hoseasons customer account. See here for e-voucher terms.

If you have not received your e-voucher you can re-request it here.

Leisure Resorts & Hoseasons encourage all customers to accept the e-voucher and move their holiday to a later date. If you have not received your e-voucher or if you prefer not to accept your e-voucher and would like to discuss alternative options (including a cash refund), please contact Hoseason directly on 0345 498 6594 or log in to My Booking, where you are able to request a callback.

Please be aware that Hoseasons will work through requests in the order they are received.

NOTE: Hoseasons continue to work through an unprecedented level of inbound calls, messages and emails. They are committed to getting back to each and every customer as soon as we can. Due to the extraordinary volume, it is inevitably taking them longer than usual to process your requests.

We are grateful for your continued patience and co-operation.

For customers travelling from 1st June 2020 up to and including 30th June 2020

You are able to request an e-voucher if you wish to move your holiday. See here for details.

Alternatively, you can call Hoseasons directly on 0345 498 6594 and they will help you move your booking. Please note: Hoseasons are waiving any administration fees for transferring to a new date.

Please rest assured that if your booking/accommodation is prevented from being made available or you are not allowed to travel because of government public health measures, Hoseasons will be in touch advising you of your alternative options (which would at that point include a cash refund).