COVID-19 Update: as of 23rd February 2021
Government regulations on COVID-19 change frequently. Before you travel, you need to ensure you have checked and understood the relevant regulations applicable to you, your location, your destination, and the make-up of your party as it is your responsibility to comply.
Please familiarise yourself with the relevant government regulations.
For Holiday Home Owners at Lakesway, Rivers Edge or Ullswater Heights
On 22nd February, the Government announced its roadmap out of lockdown. In light of this, we are delighted to confirm that we are working towards welcoming back our greatly-missed holiday home owners from Monday 12th April 2021.
With the exact details of your return still a little vague, we will continue to examine the detail and take advice from the BH&HPA, which will be shared with you via email and other channels over the coming weeks.
You will be unable to use your holiday home for overnight stays until this date.
Should any owner have any questions, please do not hesitate in contacting your park General Manager.
We sincerely thank you for your amazing loyalty and continued patience.
For Holidaymakers at Aysgarth Lodge Holidays & Ullswater Heights
On 22 February 2021, the government announced its roadmap out of lockdown and what will be permitted in each step. Find out more here
- National Lockdown and Step 1 (up to and including 11 April 2021): During national lockdown and in Step 1, holiday accommodation is not permitted to open in England. Our booking partner Hoseasons have emailed all customers with a booking that is due to travel on or before 11 April 2021 with their options, which include the choice of a refund or a voucher of the amount paid for the booking. Please refer to that email to make your choice.
- Step 2 (12 April – 16 May 2021): In Step 2, self-contained accommodation will be permitted to open and single household parties will be permitted to travel. Our booking partner Hoseasons emailed all customers that they believe are affected by this rule with the option to reduce party size or cancel for a refund or voucher. If you have not received an email from them, and you are unable to use your booking in compliance with the household restrictions or updated government guidance, please contact them directly to discuss your options, which will include the choice of a refund or a voucher of the amount paid for your booking.
- Step 3 (17 May – 20 June 2021): In Step 3, domestic overnight stays will be permitted provided that the party size is no greater than six people (from up to six households) or is no more than two households (of any size). Our booking partner Hoseasons has emailed all customers that they believe are affected by this rule with the option to reduce party size or cancel for a refund or voucher. If you have not received an email from them and you are unable to use your booking in compliance with the household/party size restrictions or updated government guidance, please contact them directly to discuss your options, which will include the choice of a refund or a voucher of the amount paid for your booking.
- If you believe you are permitted to make use of your booking because you satisfy one of the legislated exceptions for which overnight stays at guest accommodation are still permitted, please get in touch with us as soon as possible.
Hoseasons are currently experiencing extremely high call volumes. So that they can assist customers effectively and efficiently, they are trying to prioritise customers with imminent bookings. Please help us and Hoseasons in this effort by NOT getting in touch unless your booking is on or before 20th June.
Aysgarth Lodges: Aysgarth@leisureresorts.co.uk
Ullswater Heights: Ullswater@leisureresorts.co.uk
Aysgarth Lodges: 01969 663 268
Ullswater Heights: 01768 800 857
To support NHS Test and Trace (which is part of the Department for Health and Social Care) in England, we have been mandated by law to collect and keep a limited record of staff, owners (including their guests) and holiday makers who come onto our premises for the purpose of contact tracing.
By maintaining records of staff, owners (including their guests) and holiday makers , and sharing these with NHS Test and Trace where requested, we can help to identify people who may have been exposed to the coronavirus.
As a customer/visitor to a Leisure Resorts park (Aysgarth Lodges, Ullswater Heights, Lakesway, Rivers Edge or their respective venues/facilities) you will be asked to provide some basic information and contact details. The following information will be collected:
- the names of all customers or visitors, or if it is a group of people, the name of one member of the group
- a contact phone number for each customer or visitor, or for the lead member of a group of people
- date of visit and arrival time and departure time
NHS Test and Trace
Leisure Resorts as the as the data controller for the collection of your personal data, will be responsible for compliance with data protection legislation for the period of time it holds the information. When that information is requested by the NHS Test and Trace service, the service would at this point be responsible for compliance with data protection legislation for that period of time.
The NHS Test and Trace service as part of safeguarding your personal data, has in place technical, organisational and administrative security measures to protect your personal information that it receives from the venue/establishment, that it holds from loss, misuse, and unauthorised access, disclosure, alteration and destruction.
In addition, if you only interact with one member of staff during your visit, the name of the assigned staff member will be recorded alongside your information.
NHS Test and Trace have asked us to retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out by NHS Test and Trace during that period. We will only share information with NHS Test and Trace if it is specifically requested by them.
For example, if another customer at the venue reported symptoms and subsequently tested positive, NHS Test and Trace can request the log of customer details for a particular time period (for example, this may be all customers who visited on a particular day or time-band, or over a 2-day period).
We may require you to pre-book appointments for visits or to complete a form on arrival.
Under government guidance, the information we collect may include information which we would not ordinarily collect from you and which we therefore collect only for the purpose of contact tracing. Information of this type will not be used for other purposes, and NHS Test and Trace will not disclose this information to any third party unless required to do so by law (for example, as a result of receiving a court order). In addition, where the information is only collected for the purpose of contact tracing, it will be destroyed by us 21 days after the date of your visit.
However, the government guidance may also cover information that we would usually collect and hold onto as part of our ordinary dealings with you (perhaps, for example, your name, date of birth and phone number). Where this is the case, this information only will continue to be held after 21 days and we will use it as we usually would, unless and until you tell us not to.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (c) – a legal obligation to which we as a venue/establishment are subject to. The legal obligation to which we’re subject, means that we’re mandated by law, by a set of new regulations from the government, to co-operate with the NHS Test and Trace service, in order to help maintain a safe operating environment and to help fight any local outbreak of corona virus.
Leisure Resorts will never pass on whether or not you transfer personal data outside the UK, the EU or to anywhere else.
By law, you have a number of rights as a data subject, such as the right to be informed, the right to access information held about you and the right to rectification of any inaccurate data that we hold about you.
You have the right to request that we erase personal data about you that we hold (although this is not an absolute right).
You have the right to request that we restrict processing of personal data about you that we hold in certain circumstances.
You have the right to object to processing of personal data about you on grounds relating to your particular situation (also again this right is not absolute).
If you are unhappy or wish to complain about how your information is used, you should contact a member of staff in the first instance to resolve your issue.
If you are still not satisfied, you can complain to the Information Commissioner’s Office. Their website address is www.ico.org.uk.
Grant Gidman, Data Controller, Leisure Resorts Ltd – email@example.com
We keep our privacy notice under regular review, and we will make new versions available on our privacy notice at leisureresorts.co.uk/privacy-policy. This privacy notice was last updated on 30th March 2021.