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COVID-19 update: as at 3rd November 2020

In accordance with UK Government restrictions (published 1st November 2020), our parks will, unfortunately, close their doors on Thursday 5th November until Wednesday 2nd December. During the closure holiday home owners and holidaymakers will not be able to travel to, visit or stay at our parks.

Full details of Government guidance, guidelines and restrictions can be found by visiting the gov.uk website 

Holiday Home Owners

Leisure Resorts owner communication: 3rd November 2020

As you are no doubt aware, Saturday saw the Prime Minister announce a new set of national restrictions imposing a four-week ‘stay at home’ lockdown commencing this Thursday (5th November).Unfortunately, these restrictions carry several ramifications that will affect both Leisure Resorts and our valued owners over this period;

For us, restrictions concerning the closure of hotels, hostels and other holiday accommodation will result in the temporary closure of our parks and their facilities.

For you, the lockdown restrictions will effectively mean that you will be unable to, by law, use your holiday home. I acknowledge that there are ‘specific exceptions’ to this, including using overnight accommodation for ‘work purposes’, however, we must reiterate that our parks will be closed for the duration.

For complete clarity, we reluctantly announce that our parks will be following these restrictions and closing from Thursday 5th November 2020 through to Wednesday 2nd December 2020.To this, we ask that any owner who is currently on the park to return to their principal residence, leaving the park, before 10 pm Wednesday 4th November.

We must also insist that you fully respect these restrictions and do not visit the park or your holiday home beyond this date and until further announcement.

We truly appreciate that the latest enforced closure will undoubtedly cause frustration and inconvenience, something that is echoed by the entire Leisure Resorts team.

On the subject of your park team, as per the previous lockdown, we will be retaining a small workforce on the park to ensure the safety of the park and your holiday home for the duration. Said team members will be tasked with around-the-clock security, general maintenance and upkeep for the period. They will also be available to make any relevant checks on your holiday home on request.

We appreciate that the imposed restrictions will no doubt prompt questions concerning your site fee, along with other matters regarding the use of your holiday home as we head into the winter months. To this, we can confirm that we intend to treat this new lockdown in the same manner we treated the previous lockdown, committing to a partial site fee credit for the period of closure effective 5th November 2020 to 2nd December 2020 inclusive.

We will write to you over the coming week(s) with a further update concerning your retained park team and with more detail relating to your site fee.

Should you have any questions, please do not hesitate to contact your park directly.

On behalf of your park team and the wider Leisure Resorts business, stay safe & we look forward to welcoming you back soon.

For and on behalf of Leisure Resorts Ltd

Holidaymakers

Leisure Resorts holidaymaker update: 3rd November 2020

Further to the England-wide ‘stay at home’ lockdown announced on 31st October 2020, ‘overnight stays and holidays away from primary residences will not be allowed’ from Thursday 5th November until Wednesday 2nd December. 

For holidaymakers due to arrive between these dates, our booking partner, Hoseasons, will shortly be in touch with you offering two options; 1) to receive a full refund of the amount paid for your booking or 2) receive a voucher to the amount paid that can be redeemed on a future booking.

Please note: so that they can assist holidaymakers effectively and efficiently, Hoseasons are prioritising contacting affected customers in an order based on their arrival date, with imminent arrivals taking precedent.

Or call us on:

Ullswater Heights: 01768 800 857

Lakesway: 01539 552 265

Rivers Edge: 01524 261 833

Aysgarth: 01969 663 268