Terms & Conditions

Dogs go free* offer applies to selected new bookings. Bookings must be confirmed between 01/04/2024 and 30/04/2024 for arrivals starting and completing between 01/04/2024 and 31/12/2024. The offer must be applied at the time the booking is confirmed. Only applies to selected dog-friendly accommodation and locations where a pet charge is made. If there is no charge to take your pet the discount will not be applied. Your pet(s) must be included in the party details when booking. We reserve the right to withdraw, extend or amend this offer at any time. Booking terms and conditions apply.

Eligibility:

• This promotion is open to all current Leisure Resorts holiday home & lodge owners aged 18 years or older.
• Each owner/pitch is eligible for one spin per promotion period.

Entry:

• To participate, owners must book an appointment with their respective Leisure Resorts sales team between Monday, March 25th, 2024, and Sunday, April 14th, 2024 (inclusive).
• During the appointment, owners must agree to view up to three (3) lodges selected by the sales team.
• Owners will be asked to complete a short survey on each viewed lodge.
• To validate their participation and receive one spin, owners must agree to receive a non-binding quotation for upgrading to at least one of the viewed lodges.

Promotion Period:

• The promotion runs from Monday, March 25th, 2024, to Sunday, April 14th, 2024 (inclusive).

Prizes:

Part 1: Spin the Wheel (Initial Appointment)

• Owners receive one (1) spin after completing the requirements mentioned above.
• Seven (7) immediate win prizes are available, with the eighth being a ‘No Win’:
  • Multiple Drain Down (to be added to the owner account)
  • External Lodge Clean (to be added to the owner account)
  • Bottle of Wine/Champagne
  • £30 voucher for use at any Leisure Resorts F&B establishment
  • Internal Lodge Clean (to be added to the owner account)
  • £20 donation to a charity of the owner’s choice
  • Easter Egg
• There is no cash alternative for any prizes in Part 1.

Part 2: Spin the Wheel Again (Upgrade Purchase)

• Owners who proceed with an upgrade by meeting the deposit criteria, completing the relevant documentation, and attending a Welcome Meeting are eligible for an additional spin (one only)
• Eight (8) additional prizes are available:
  • An additional 12-month site fee credit (to total 24 months site fee credit (to the 2024 site fee) – applied to owner account)
  • £2,000 donation to a charity of the owner’s choice
  • £2,000 John Lewis Gift Card
  • Akula Furniture Set (maximum value £2,500)
  • Media Pack (maximum value £1,500)
  • 5% instant discount on the advertised lodge sale price
  • TUI voucher (maximum value £2,000)
  • Large Big Green Egg BBQ
• Prizes will be applied/supplied within 28 days of lodge handover.
• There is no cash alternative for any prizes in Part 2.

General:

• Leisure Resorts reserves the right to amend, modify, or cancel this promotion at any time without prior notice.
• All decisions regarding the promotion are final.

Personal Information:

• During the appointment, Leisure Resorts may collect additional personal information or information concerning an owners to administer the promotion. This information will be used in accordance with our Privacy Policy, available on our website at leisureresorts.co.uk/our-privacy-policy/

Eligibility:

• This promotion is open to all Leisure Resorts holiday makers & ownership enquirers aged 18 years or older.
• Each holiday maker/ownership enquirer is entitled to one spin per promotion period.

Entry:

• To participate, holiday maker/ownership enquirers must book an appointment with a representative of the Leisure Resorts sales team between Monday, March 25th, 2024, and Sunday, April 14th, 2024 (inclusive).
• During the appointment, holiday maker/ownership enquirers must agree to view up to three (3) lodges selected by the sales team.
• Holiday maker/ownership enquirers will be asked to complete a short survey on each viewed lodge.
• To validate their participation and receive one spin, owners must agree to receive a non-binding quotation for upgrading to at least one of the viewed lodges.

Promotion Period:

• The promotion runs from Monday, March 25th, 2024, to Sunday, April 14th, 2024 (inclusive).

Prizes:

Part 1: Spin the Wheel (Initial Appointment)

• Holiday maker/ownership enquirers will receive one (1) spin after completing the abovementioned requirements.
• There are six (6) immediate win prizes are available, with the seventh & eigth being a ‘No Win’:
  • 15% off a Leisure Resorts short break at Ullswater Heights, Angrove Country Park or Aysgarth Lodges. The discount is to be applied to the price when booking. To validate the discount, a booking must be made by contacting the Leisure Resorts park directly. Discount is not available through Hoseasons or any other platform/channel.
  • An instant 5% discount on an advertised lodge purchase price
  • Bottle of Wine/Champagne
  • £30 voucher for use at any Leisure Resorts F&B establishment
  • An off-peak weekend break at a Leisure Resorts park of your choosing (redemption is subject to availability. Alternative dates may be given)
  • An Easter Egg
• There is no cash alternative for any prizes in Part 1.

Part 2: Spin the Wheel Again (Purchase at Ullswater Heights, Angrove Country Park & Full Ownership at Aysgarth Lodges)

• Part 2 is not available on Shared Ownership purchases at Aysgarth Lodges
• Holiday makers/ownership enquirers who choose to proceed to purchase a lodge by meeting the deposit criteria, completing the relevant documentation, and attending a Welcome Meeting are eligible for an additional spin (one only)
• Eight (8) additional prizes are available:
  • An additional 12-month site fee credit applied to the ownership account (to total 24 months of site fee credit inclusive of 12-months site fee offer)
  • £2,000 donation to a charity of the owner’s choice
  • £2,000 John Lewis Gift Card
  • Akula Furniture Set (maximum value £2,500)
  • Media Pack (maximum value £1,500)
  • 5% instant discount on the advertised lodge sale price
  • TUI voucher (maximum value £2,000)
  • Large Big Green Egg BBQ
• Prizes will be applied/supplied within 28 days of lodge handover.
• There is no cash alternative for any prizes in Part 2.

General:

• Leisure Resorts reserves the right to amend, modify, or cancel this promotion at any time without prior notice.
• All decisions regarding the promotion are final.

Personal Information:

• During the appointment, Leisure Resorts may collect additional personal information or information concerning holiday maker/ownership enquirers to administer the promotion. This information will be used in accordance with our Privacy Policy, available on our website at leisureresorts.co.uk/our-privacy-policy/

1. The promoter is: Leisure Resorts Ltd (company no 10528028) whose registered office is at 2 Station Avenue, Bridlington, East Yorkshire YO16 4LZ.

2. The competition is open to residents of the United Kingdom aged 18 years or over except employees of Leisure Resorts and their close relatives and anyone otherwise connected with the organisation or judging of the competition. Guests under the age of 25 must be accompanied by a guest/guests over the age of 25.

3. There is no entry fee and no purchase necessary to enter this competition.

4. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5. In order to be entered into the competition, entrants must visit a Leisure Resorts park during an Open Weekend (usually last weekend of the month), for a pre-arranged appointment with a member of the sales team in which the entrant will receive a park tour and be shown a selection of appropriate holiday homes.

6. Only one entry will be accepted per person. Multiple entries from the same person/group will be disqualified.

7. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

8. The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

9. The prize is as follows: A weekend break (max 3 nights) for a maximum party size of 4 at Ullswater Heights, Aysgarth Lodges or Angrove Country Park. This holiday must be taken prior to 31st January 2025. This prize is not valid during peak seasons. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

10. The winner will be chosen at random.

11. The winner will be notified by email or telephone within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

12. The promoter will notify the winner when and where the prize can be redeemed

13. The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

14. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

15. The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

16. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

17. The winner’s name will be available 28 days after closing date by emailing the following address: marketing@leisureresorts.co.uk

18. Entry into the competition will be deemed as acceptance of these terms and conditions.

19. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to Leisure Resorts and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at leisureresorts.co.uk/privacy-policy/.

20. Leisure Resorts shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

21. Leisure Resorts also reserves the right to cancel the competition if circumstances arise outside of its control.

22. Images used to promote this offer may not necessarily reflect the accommodation which you will be allocated.

• Your manufacturer warranty cover details, including its start date, can be found in your Manufacturer Owners Handbook, provided in your Handover Pack. Your Leisure Resorts Package begins from the date of Handover and cannot be transferred.
• The dates set by the manufacturers precede the Leisure Resorts warranty offering.
• Claims must be reported to the park using the relevant claims form. You will receive an acknowledgement that your claim has been received within 72 hours and confirmation if it has been accepted or rejected within 14 working days.  Failure to log jobs this way may result in them being rejected, especially if the time has passed when they would no longer be covered.
• Leisure Resorts has agreements with holiday home manufacturers to repair and/or replace certain elements included in the holiday home warranty on their behalf. We reserve the right to repair and/or replace at our absolute discretion.
• Claims not covered/rejected by your manufacturer’s warranty will not be covered by Leisure Resorts Warranty.
• The warranty cover is only applicable to components which for part of the manufacturer’s standard specification. Damage or defects caused because of alterations made to the holiday home after the handover date are not covered.
• The Leisure Resorts Warranty is related to the holiday home itself. You will be informed of your warranty on other items/works received.
• In the interest of safety, repairs must be completed by:

1. 1. A qualified member of the Leisure Resorts team
   2. An appointed member of the manufacturer’s support team
   3. An externally appointed qualified representative of Leisure Resorts and/or the manufacturer.

• Where feasible, Leisure Resorts will try to match any replacement on a like-for-like basis. In Instances where this Is not possible, we reserve the right to substitute as necessary and will not be held responsible for any costs associated with the differences.
• Please refer to your Leisure Resorts Repairs Charter for expected timescales on claims that are accepted.
• If correspondence from you has been requested to investigate your claim further, this must be received within 14 working days of request. If this isn’t received at this time, the case will be closed and will need to be processed again.  If the time has passed when this is no longer covered under warranty, the claim would be rejected.
• Reasonable wear and tear of the holiday home is deemed as expected and, as such, is not covered by the warranty.
• It is the sole responsibility of the holiday home owner to ensure regular maintenance Is carried out on their holiday home. The warranty cover excludes deterioration caused by neglect and/or failure to complete regular maintenance.
• For your Warranty to remain valid you must book an annual Winterisation (Drain Down) with Leisure Resorts and comply with the Winterisation T&Cs. Failure to do so will result in your warranty package becoming null & void in its entirety
• Damage and/or detects caused because of corrosion, condensation, damp, mildew fungus, dry rot, leakage and ingress of water are not covered unless they are a result of a manufacturing deficiency.
• Failure to prevent further damage occurring in the interim of requested works being considered, agreed and completed will void all future warranty relating to that area/item.
• Where applicable, warranty cover is limited to the cost necessary to complete the repair of the damage and/or defect reported through the relevant channels. Labour costs will not be covered where stated above.
• Cosmetic damage which does not impair the structural stability or weatherproofing of the holiday home must be reported within 48 hours of handover to guarantee acceptance. Claims made after this date may be rejected.  The aforementioned cosmetic damage is covered in year one (1) only for a new holiday home. Cosmetic damage is excluded from the warranty cover for a pre-owned holiday home.
• Pre-owned holiday homes are sold at a price that reflects any previous wear and tear and/or damage. Repairs that do not comply with the clear T&Cs will not be covered by warranty; additionally, future wear & tear consistent with the age of the unit will not be covered.
• The warranty cover excludes anything that should be covered as part of a fully comprehensive insurance policy, including loss and /or damage to your holiday home or its contents because of fire, flood, severe weather conditions, theft or attempted burglary, or malicious/accidental damage.
• The warranty cover for a used holiday home excludes any damage and/or defect highlighted at the time of purchase and/or within handover documentation.
• All soft furnishings in a used holiday home, including (but not limited to) carpets, seating, light shades, beds, curtains, blinds, and mattresses, are excluded from the warranty cover.
• You will receive a confirmation once a claim has been completed and closed. If you feel this has not resolved the issue reported, you must log a new claim.  There is no guarantee that this claim will be accepted.
• Disrespectful or abusive behaviour towards the team dealing with your claims will not be tolerated, and your Leisure Resorts warranty will be revoked should this occur.

The terms of the warranty cover do not affect statutory rights. For more information on these, please contact The Citizens Advice Bureau, Trading Standards or the local authority.

For full details of our new & pre-owned warranties, please click here