Privacy Policy

Most of the personal information we collect is provided by you directly when you contact us about our products and services. We use your personal information in order for us to process your rental and/or sale enquiry and/or facilitate a rental and/or sale transaction. We have set out below the different types of personal information and data we collect.

We may also receive information about you from third-party affiliates including, My Holiday Caravan, Just Lodges, Park Link, Harvey Longsons, Croft Residential, and Caravan Site Finder when you make an enquiry that relates to one of our parks, holidays, rentals or sales. They will provide your Name, Address, Telephone/Mobile number and email address in order that we can fulfil your enquiry.

We will process your data when we interact with you, for our business purposes, and throughout the duration of our relationship with you as our customer. We are required to provide a lawful basis for processing your personal data, which we have set out below:

We need your personal information to process your sale or rental enquiry and/or to keep you informed about similar products and services. If we do not collect your personal information, we will not be able to provide our services to you.

We will also use your personal information for future marketing purposes. Our marketing communications will be transmitted by email, SMS, telephone and/or direct mail. Our marketing communications will be restricted to similar products and services that you may be interested in. Each email and SMS marketing communication will contain an unsubscribe link which you can click on to opt-out of future marketing communications. You will be given the opportunity to opt-out of any future marketing during telephone marketing communications. Direct mail marketing communications will include unsubscribing instructions.

You are also able to object to us using your personal information for marketing purposes at any time by contacting us using any of the above contact details.

We will never send you marketing communications on behalf of other companies or share your data with other marketers without your express consent.

We will share your personal information with third parties such as HMRC or the FCA where we are required to do so by law.page3image21138624

Where you propose to finance the purchase of one of our products on credit, we will use your personal information to facilitate entry into a credit agreement with one of the lenders on our panel.

We will share your personal information with lenders on our panel, where you require credit to finance the purchase of one of our products.

We will also share your personal information with third-party secure and encrypted platforms such as Mailchimp, Elite Dynamics, Force 24, 24 X & SizzleDeck, to assist with the sending of marketing communications. They will never use or share your data for any other purpose.

We use your personal information to manage your rental and/or ownership throughout the period that you are our client. This includes holding your personal information to be able to always identify ownership and rentals.

We will store your personal information for up to six years from ceasing to be our client. This is to enable us to refer to our records in the unlikely event that you want to lodge a complaint against us within six years.

Where you do not object to or unsubscribe from receiving marketing communications about our products and services, we will store your personal information until you object or unsubscribe. We will only store your full name and contact details for marketing purposes.

Right to access
You have the right to request copies of the personal information we hold about you at any time.

Right to rectification
You have the right to request that we correct any inaccurate personal information we hold about you.

Right to erasure
You have the right to request that we delete your personal information from our records.

Please note that we will not be able to delete your personal information whilst we are still providing our services to you. We will be able to delete your personal information once you cancel the service or once the service is completed.

Right to restrict processing
You have the right to request that we restrict how we use your personal information.

Right to object
You have the right to object to the processing of your personal information at any time.

Right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation or to you (in certain circumstances) in a legible and compatible format such as Excel or Word.

You can exercise your rights by contacting us at the contact details mentioned above.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

You can lodge a complaint with us directly by contacting us on one of the above contact details.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO). The ICO is the regulator who makes sure that we use your personal information in a lawful way.

You can lodge a complaint with the ICO by following this link HTTPS://ICO.ORG.UK/CONCERNS/ or calling the ICO on 0303 123 1113.

Leisure Resorts Limited collect and process personal data relating to job applicants as part of our recruitment process. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations.

For full details please visit https://leisureresorts.co.uk/our-people-data-policy/