Holiday FAQs

Our parks are open every day of the week, all year round.

If you arrive after our reception has closed, our after-hours security team will assist you with your check-in. If you anticipate arriving after hours simply let our team know before your check-in date and we’ll do the rest.

We do! Whether you’re celebrating a birthday, anniversary or simply giving someone special a pat on the back, we’ll be sure to make the moment special. To find out more about Celebration Offers please ring your park of choice and our friendly team will be happy to assist:

Ullswater Heights: 01768 800 857

Aysgarth: 01969 663 268

Angrove: 01642 750777

Yes, we do. Feel free to schedule your grocery delivery for when you arrive on park – for information about the nearest supermarkets please ring the reception of your holiday park on the following numbers:

Ullswater Heights: 01768 800 857

Aysgarth: 01969 663 268

Angrove: 01642 750777

Of course. Each park has a vibrant local food scene and we’d love for you to experience the delicious food they have on offer from the comfort of your holiday home.

For updates regarding restaurant and bar opening hours and events download the Leisure Resorts app and follow us on Facebook.

Yes. We have free WiFi at all of our parks – you can find the password in the A-Z guide on the app.

We ask that you hand your keys in at reception by 10am. You’re welcome to continue enjoying the facilities on park after you check-out until you make your journey home.

Yes! Our returning guests will receive a discount of 5% on peak holidays and 10% on off-peak holidays when they rebook at any Leisure Resorts park.

We ask you to go to the reception of the park to report your dissatisfaction. Alternatively there is a section within the Leisure Resorts app where you can report an issue. We will do our very best to rectify the situation immediately. For more information please click here to view our complaints procedure.

You’ll find a range of facilities in your accommodation when you book with Leisure Resorts – which may include a fully-fitted kitchen with utensils, crockery and a fridge, a dishwasher, washing machine, dryer, towels, linen, a robe per adult and a hair-dryer. All amenities are listed on our & booking partner’s website; some accommodation types have varying facilities.

Typically, travel cots will only fit in the living areas of our holiday homes, however, this will depend on the size of the model booked and floor space may vary. Please contact the friendly reception team at your chosen park and we will do everything we can to accommodate your needs!

Ring the reception of the park you wish to visit and we will do our best to help you arrange your accommodation so that you’re near your friends and family.

Not ready for the holiday to end? Pop into reception and find out if there is availability to extend your stay with offers starting at £80 p/night!

While we understand that valued personal items can sometimes be misplaced or forgotten, we remind our guests that they are responsible for their own belongings. We cannot be held liable for any items lost or left behind in our lodges or accommodation. If you believe you have left something behind, please contact the park you stayed at directly as soon as possible (you’ll find their contact details on our site). While we will endeavour to keep any items found safe & secure, we cannot guarantee their return, and any return arrangements will incur a charge for postage/courier.

Visit our Sales Office and we’ll be happy to answer all of your questions surrounding holiday home ownership! If you’ve already left park simply book an appointment to view a lodge of your choice by visiting our ownership webpage or give our sales teams a call directly on:

Angrove, North Yorkshire:
01642 750777

Ullswater Heights, North Lakes:
01768 800 857