Unleash your passion and grow your career with Leisure Resorts

About the Role

As the Sales Manager, you will be pivotal in growing and driving Ullswater’s ownership sales activity, maximising opportunities. Supported by central functions and a strong park team, you will drive point-to-point sales activity to achieve realistic targets while upholding our company’s ethics and core values.

Attributes

We seek a dynamic and results-oriented sales leader to drive lodge ownership sales revenue (average sales price +£160k). The ideal candidate will have a proven track record in leading high-performing sales teams and a passion for delivering exceptional customer experiences. You will be a strategic thinker with strong commercial acumen who can inspire and develop the park team to exceed realistic & achievable sales targets.

This is a pivotal role within the business, offering the opportunity to shape the sales function at Ullswater Heights and contribute significantly to the company’s growth & direction.

Key Responsibilities

• Deliver a comprehensive sales strategy aligned with business objectives.
• Build a ‘sales first’ environment, motivating and leading the sales function to exceed targets.
• Foster strong relationships with potential and existing lodge owners to drive repeat business and referrals.
• Conduct market research and competitor analysis to identify opportunities and optimise sales strategies/approaches.
• Work with Directors & General Manager to manage sales budgets and track performance against key metrics (e.g., conversion rates, AUM performance, customer acquisition cost)
• Take the lead & actively participate in lodge sales for the park, driving lead generation, qualification, and conversion through effective sales presentations and relationship-building.
• Generate local & catchment area marketing opportunities.
• Ensure adherence to sales processes, policies, and compliance regulations (e.g., FCA, GDPR).
• Collaborate with the park team, marketing, operations, and finance teams to optimise the customer journey and maximise revenue.
• Take pride in park appearance, ensuring that sales stock is always well-presented, reflecting the parks and Leisure Resorts 5-star accreditation and ethos.
• Actively improve knowledge by completing training and attending courses as the business requires.
• Build relationships with on-park teams at all levels, promoting an ‘everyone is in sales’ ethic.
• Support handover procedure and experience, ensuring compliance with business processes and expectations.

Required Skills and Experience

• In-depth knowledge of the luxury lodge ownership market, with a track record of selling at pricing in excess of £150,000 plus (essential).
• Well-versed in working in agile & demanding holiday home/lodge sales environments, with a proven track record of achieving sales targets.
• Strong sales management and coaching skills, with the ability to develop and motivate a team.
• Excellent communication and interpersonal abilities, focusing on building rapport and trust.
• Strong commercial acumen and financial analysis skills, with the ability to make data-driven decisions.
• Ability to build and maintain strong relationships with customers, partners, and internal stakeholders.
• Ability to develop strong working relationships with the on-park team, including the General Manager.

Essential

• A friendly and approachable personality
• A can-do & driven attitude
• Self-motivated and committed to delivering against targets, services & values
• Five-star personal presentation
• A full & clean driving licence with the means to travel frequently across park locations
• Flexibility to work varied working patterns – including weekends – as required by the business

Desirable

• Experience in innovative marketing – escaping the industry norm
• Ability to adopt technology, including Elite Parks
• Be well versed in all Microsoft applications, in particular Excel
• Be able to demonstrate FCA & GDPR compliance

Contract Type: Full Time Permanent, on receipt of successful references and satisfactory DBS check

Probation period: 6 months

Salary: Circa. £60,000 basic

Commission Structure: Quarterly bonus structure on achieving realistic/achievable targets

OTE: £100,000 to £120,000

Over budget: 5% on profit/sales margin achieved over the annual park sales budget.

Pension: Work Place Pension

Accommodation: Available if required (subject to monthly charge)

Hours: 45 hours per week (5 days / 2 days off) – with weekend working – although this may be more dependent on business needs

Holidays: 31 days per annum, including Bank Holidays

To apply, please send a copy of your CV, along with a covering letter to directors@leisureresorts.co.uk 

About the Role

As the Sales Executive, you will work alongside the sales manager to grow and drive Ullswater’s ownership sales activity and maximise new business and part-exchange opportunities. Supported by central functions, a strong park team & an established owner base, you are expected to actively contribute towards achieving realistic targets while upholding our company’s ethics and core values.

Attributes

We seek a dynamic and hungry sales professional to drive lodge ownership sales revenue. The ideal candidate will have a demonstratable track record in selling lodge holiday homes above £150k. You will be a proactive thinker, always on the front foot, eager to learn and develop.

This is a pivotal role within the business, offering the opportunity to contribute to the sales function at Ullswater Heights.

Key Responsibilities

• Assist with delivering a comprehensive sales strategy aligned with park objectives.
• Foster strong relationships with potential and existing lodge owners to drive repeat business and referrals.
• Build relationships with existing ownership base to optimise Part Exchange opportunities.
• Drive holiday maker engagement; understand the opportunity and value of the ownership sale proposition.
• Conduct market research and competitor analysis to identify opportunities and optimise sales strategies/approaches.
• Actively participate in lodge sales for the park, driving lead generation, qualification, and conversion through effective sales presentations and relationship-building.
• Generate local & catchment area marketing opportunities.
• Ensure adherence to sales processes, policies, and compliance regulations (e.g., FCA, GDPR).
• Take pride in park appearance, ensuring that sales stock is always well-presented, reflecting the parks and Leisure Resorts 5-star accreditation and ethos.
• Actively improve knowledge by completing training and attending courses as the business requires.

• Build relationships with on-park teams at all levels, promoting an ‘everyone is in sales’ ethic.
• Support handover procedure and experience, ensuring compliance with business processes and expectations.

Required Skills and Experience

• Proven aptitude for sales & achieving sales targets – ideally in a fast-moving environment
• Excellent communication and interpersonal abilities, focusing on building rapport and trust.
• Ability to build and maintain strong relationships with customers and internal stakeholders.
• Ability to develop strong working relationships with the on-park team, including the General Manager, Sales Manager & Ownership Experience Manager.

Essential

• A friendly and approachable personality
• A can-do & driven attitude
• Self-motivated and committed to delivering against targets, services & values
• Five-star personal presentation
• A full & clean driving licence with the means to travel frequently across park locations
• Flexibility to work varied working patterns – including weekends – as required by the business

Desirable

• In-depth knowledge of the luxury lodge ownership market, with a track record of selling at pricing in excess of £150,000 plus (essential).

• Experience in innovative marketing – escaping the industry norm
• Ability to adopt technology, including Elite Parks
• Be well versed in all Microsoft applications, in particular Excel
• Be able to demonstrate FCA & GDPR compliance

Contract Type: Full Time Permanent, on receipt of successful references and satisfactory DBS check

Probation period: 6 months

Salary: up to £30,000 basic + commission

OTE: IRO £60,000 to £65,000

Benefits: Work Place Pension, Discounted holidays/short breaks

Accommodation: to be discussed

Hours: 5 days working week (2 days off) – with weekend working – although this may be more dependent on business needs

Holidays: 31 days per annum, including Bank Holidays

Team Member Attributes

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience.

Your friendly and approachable manner will be clear for all to see and you will genuinely want to succeed in your role with Leisure Resorts.

Role Specifics

Reporting to the Head of Maintenance and Repairs, you will work alongside our Maintenance team on a 5-star holiday home & lodge Park. You will be responsible for:

• • Ensuring the park is well maintained at all times, to create a welcoming environment for holiday makers
  • Daily Hot tub checks ensuring they are clean and safe to use, refilling and emptying of tubs.
  • Providing excellent service at all times, responding to all queries in a professional and courteous manor
  • Holiday home maintenance including plumbing, DIY, TV faults etc.
  • General grounds maintenance including litter picking, cleaning the bin areas etc.
  • Deck and ash tray cleaning on hire fleet lodges
  • Jet washing
  • Performing duties delegated to you by Maintenance Manager
  • Communicating with the Maintenance Manager and Customer Care Manager regarding work completed and any issues or faults you identify
  • Comply and implement the companies Health & Safety policies

Requirements

• • Comfortable working alone and as part of a team
  • Excellent observation skills and attention to details, quality is key
  • Has the ability to communicate well with holiday makers and fellow team and be courteous at all times
  • An honest and trustworthy individual who has high personal standards and takes pride in their appearance
  • A full UK driving licence is essential

Job Types: Full-time, Permanent

Pay: £11.50 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Work Location: In person

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities, inspiring to go above and beyond in your duties, with a genuine wish to succeed in your role with Leisure Resorts. You will work well alongside our current team, helping to create an unrivalled experience for all our clients.

Role Specifics

Working on a 5-star holiday home & lodge park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. Providing security, protection of property and guests. The successful candidate will be able to manage any situation which arises during the evening hours, being the first point of contact for all client needs and your responsibilities will include:

• Providing a safe, friendly and welcoming environment for our holiday guests and holiday home owners alike
• Facilitating late check ins
• Managing access into and out of the park, ensuring none residents don’t enter without authorisation
• Holding the duty phone and being the out of office hours contact for all guests, responding to their calls and using initiative to support them with their needs
• Carrying out minor maintenance repairs and delivering replacement items to holiday homes
• Patrolling the park regularly throughout the night, ensuring your presence is known to clients and checking property, noise levels and the F & B Facilities
• Introducing yourself to all new customers on day one, providing them with the remit of your role and how they can get hold of you in the event of need
• Providing excellent service at all times, responding to all queries in a professional and courteous manner
• Completing a security report each evening to record your work and any actions taken or require action the following day: such as maintenance, replacement items or incidents, for hand over to both the General Manager and Customer Care Manager the following morning, using the form provided
• To comply and work within the Company’s Health & Safety Policies
• To complete any other duties requested of you by the management team

Essential Requirements

• A friendly and approachable personality
• Excellent observation skills and attention to detail
• Comfortable working alone
• The ability to use your own initiative
• Excellent Communication skills
• Excellent Customer Service skills
• Self-motivated and committed to delivering excellent service
• 5-star personal presentation
• A Full driving licence

Desirable Requirements

• SIA Qualification
• First Aid Qualification
• General Maintenance experience
• Health & Safety experience/qualifications

Other Information

Joining the Leisure Resorts Team will enable you to have opportunities of development and potential to apply and move within the group when vacancies arise.

Hours variable on rota & on negotiation, a minimum of 3 nights per week is required with the usual working week over 4 nights. The role will involve working weekends and bank holidays

Job Type: Full-time

Pay: £11.50 per hour