Unleash your passion and grow your career with Leisure Resorts

About the Role

As Head of Sales, you will play a pivotal role in driving Leisure Resorts’ continued growth and success. You will lead and inspire a high-performing sales team to achieve ambitious targets while upholding our company’s core values.

Attributes

We seek a dynamic and results-oriented sales leader to drive lodge ownership sales. The ideal candidate will have a proven track record in leading high-performing sales teams and a passion for delivering exceptional customer experiences. You will be a strategic thinker with strong commercial acumen, able to inspire and develop your team to achieve ambitious sales targets.

This is a pivotal role within the business, offering the opportunity to shape the sales function and contribute significantly to the company’s growth & direction.

Key Responsibilities

• Develop and execute a comprehensive sales strategy aligned with business objectives.
• Build, motivate, and lead a high-performing sales team of sales professionals to exceed targets.
• Foster strong relationships with potential and existing lodge owners to drive repeat business and referrals.
• Conduct market research and competitor analysis to identify opportunities and optimise sales strategies.
• Manage sales budgets, track performance against key metrics (e.g., conversion rates, AUM performance, customer acquisition cost), and report to the board.
• Actively participate in lodge sales, driving lead generation, qualification, and conversion through effective sales presentations and relationship-building.
• Ensure adherence to sales processes, policies, and compliance regulations (e.g., FCA, GDPR).
• Collaborate with marketing, operations, and finance teams to optimise the customer journey and maximise revenue.
• Develop and deliver ongoing sales training and coaching to enhance team performance and product knowledge.

Required Skills and Experience

• Proven leadership experience in an agile & demanding sales environment, with a track record of achieving sales targets.
• Strong sales management and coaching skills, with the ability to develop and motivate a team.
• Excellent communication and interpersonal abilities, with a focus on building rapport and trust.
• Strong commercial acumen and financial analysis skills, with the ability to make data-driven decisions.
• Ability to build and maintain strong relationships with customers, partners, and internal stakeholders.
• Ability to develop strong working relationships with the board of directors, managing upwards as appropriate
• In-depth knowledge of the luxury lodge ownership market, with retail pricing over £150,000 (preferred).

Essential

• A friendly and approachable personality
• A can-do & driven attitude
• Self-motivated and committed to delivering against targets, services & values
• Five-star personal presentation
• A full & clean driving licence with the means to travel frequently across park locations
• Flexibility to work varied working patterns – including weekends – as required by the business

Desirable

• Experience in leading multi-site sales operations
• Experience in innovative marketing – escaping the industry norm
• Ability to adopt technology including Elite Parks
• Be well versed in all Microsoft applications, in particular Excel
• Be able to demonstrate FCA & GDPR compliance

Contract Type: Full Time Permanent, on receipt of successful references and satisfactory DBS check

Probation period: 3 months

Salary & Commission Structure: To be discussed

Pension: Work Place Pension

Hours: 45 hours per week – with weekend working – although this may be more, dependent on business needs

Holidays: 31 days per annum, including Bank Holidays

To apply, please send a copy of your CV, along with a covering letter to directors@leisureresorts.co.uk 

Team Member Attributes

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities and inspire those around you to go above and beyond in their duties. You will manage our current team, helping to create an unrivalled experience for our clients.

Your approachable manner will aid team communication, whilst your positive nature enhances commitment for all working with you. You will strive to meet, and ideally surpass, service and financial targets set and will genuinely wish to succeed in your role with Leisure Resorts.

Role Specifics

Working on a holiday home and lodge park your key responsibilities will include:

• Being hands on and managing a team with all grounds aspects of the park
• General grounds maintenance including: cleaning the bin areas, maintaining gravel, decking and patio areas, litter picking, etc. The upkeep of all garden areas; plants, flowers, hedges and trees on the park
• Ensuring all areas of the park are presented to an exceptional standard including: strimming and grass cutting is maintained
• Working in conjunction with the Maintenance Team, ensuring the areas around the accommodations are prepared to the highest standards.
• Communicating with the Maintenance Manager and General Manager, keeping them informed regarding work completed and any issues or faults identified
• To review and drive improvements of standards across the park and an impeccable presentation in all areas
• To utilise Company suppliers and ensure full and clear communication with all contractors, overseeing their work and signing off when complete
• Ensuring all equipment, including vehicles, tools etc. are maintained to the appropriate standard so as not to jeopardise the Health & Safety of your team or customers
• To play a proactive part at HOD meetings, including attending any other meetings and events, as appropriate
• All HR related tasks for your department including recruitment, rotas, payroll etc.
• Training and developing your team in all aspects of their roles
• Managing your departmental budget
• The Health and Safety of you, your team and our guests in relation to the park and lodges safety
• To monitor and complete all safety checks required and address any highlighted requirements

Requirements

• Excellent proven line management and organisational skills
• Comfortable working alone, as well as part of a team
• A friendly and approachable personality
• Ability to use own initiative and being proactive
• Flexibility with working arrangements, i.e. weekend work, some early evenings etc.
• A Full driving licence is essential due to the location of the park

Job Types: Full-time, Permanent

Pay: From £28,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Management: 2 years (preferred)
• Grounds Management: 2 years (preferred)

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities and inspire those around you to go above and beyond in their duties. You will manage our current team, helping to create an unrivalled experience for our clients.

Your approachable manner will aid team communication, whilst your positive nature enhances commitment for all working with you. You will strive to meet, and ideally surpass, service and financial targets set and will genuinely wish to succeed in your role with Leisure Resorts.

Role Specifics

Working on a holiday home and lodge park your key responsibilities will include:

• Being hands on and managing a team with all maintenance aspects of the park
• General grounds maintenance including: cleaning the bin areas, maintaining gravel, decking and patio areas, litter picking, etc. The upkeep of all garden areas; plants, flowers, hedges and trees on the park
• Hot Tub Maintenance, managing the daily checks, recording of findings and upkeep of the tubs
• Working in conjunction with the Accommodation Team, ensuring the accommodation is prepared to the highest standards, addressing any internal or external maintenance jobs that arise in the timeframes set
• Communicating with the Guest Experience Manager and General Manager, keeping them informed regarding work completed and any issues or faults identified
• To review and drive improvements of standards across the park and an impeccable presentation in all areas
• To utilise Company suppliers and ensure full and clear communication with all contractors, overseeing their work and signing off when complete
• Ensuring all equipment, including vehicles, tools etc. are maintained to the appropriate standard so as not to jeopardise the Health & Safety of your team or customers
• To play a proactive part at HOD meetings, including attending any other meetings and events, as appropriate
• All HR related tasks for your department including recruitment, rotas, payroll etc.
• Training and developing your team in all aspects of their roles
• Managing your departmental budget
• To oversee the Security team, ensuring we provide a safe, friendly and welcoming environment for our holiday owners and guests
• The Health and Safety of you, your team and our guests in relation to the park and lodges safety
• To monitor and complete all safety checks required and address any highlighted requirements

Requirements

• Excellent proven line management and organisational skills
• Comfortable working alone, as well as part of a team
• A friendly and approachable personality
• Ability to use own initiative and being proactive
• Flexibility with working arrangements, i.e. weekend work, some early evenings etc.
• A Full driving licence is essential due to the location of the park

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Experience:

• Management: 2 years (preferred)

Team Member Attributes

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities and work well alongside our current team, helping to create an unrivalled experience.

Your friendly and approachable manner will be clear for all to see and you will genuinely want to succeed in your role with Leisure Resorts.

Role Specifics

Reporting to the Head of Maintenance and Repairs, you will work alongside our Maintenance team on a 5-star holiday home & lodge Park. You will be responsible for:

• • Ensuring the park is well maintained at all times, to create a welcoming environment for holiday makers
  • Daily Hot tub checks ensuring they are clean and safe to use, refilling and emptying of tubs.
  • Providing excellent service at all times, responding to all queries in a professional and courteous manor
  • Holiday home maintenance including plumbing, DIY, TV faults etc.
  • General grounds maintenance including litter picking, cleaning the bin areas etc.
  • Deck and ash tray cleaning on hire fleet lodges
  • Jet washing
  • Performing duties delegated to you by Maintenance Manager
  • Communicating with the Maintenance Manager and Customer Care Manager regarding work completed and any issues or faults you identify
  • Comply and implement the companies Health & Safety policies

Requirements

• • Comfortable working alone and as part of a team
  • Excellent observation skills and attention to details, quality is key
  • Has the ability to communicate well with holiday makers and fellow team and be courteous at all times
  • An honest and trustworthy individual who has high personal standards and takes pride in their appearance
  • A full UK driving licence is essential

Job Types: Full-time, Permanent

Pay: £11.50 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Referral programme

Schedule:

• Day shift
• Flexitime
• Monday to Friday
• Weekend availability

Work Location: In person

Our team display passion and drive on a daily basis, thriving to exceed expectations and deliver outstanding service consistently.

You will mirror these qualities, inspiring to go above and beyond in your duties, with a genuine wish to succeed in your role with Leisure Resorts. You will work well alongside our current team, helping to create an unrivalled experience for all our clients.

Role Specifics

Working on a 5-star holiday home & lodge park, you will be responsible for ensuring our guests receive 5-star service and standards throughout their stay. Providing security, protection of property and guests. The successful candidate will be able to manage any situation which arises during the evening hours, being the first point of contact for all client needs and your responsibilities will include:

• Providing a safe, friendly and welcoming environment for our holiday guests and holiday home owners alike
• Facilitating late check ins
• Managing access into and out of the park, ensuring none residents don’t enter without authorisation
• Holding the duty phone and being the out of office hours contact for all guests, responding to their calls and using initiative to support them with their needs
• Carrying out minor maintenance repairs and delivering replacement items to holiday homes
• Patrolling the park regularly throughout the night, ensuring your presence is known to clients and checking property, noise levels and the F & B Facilities
• Introducing yourself to all new customers on day one, providing them with the remit of your role and how they can get hold of you in the event of need
• Providing excellent service at all times, responding to all queries in a professional and courteous manner
• Completing a security report each evening to record your work and any actions taken or require action the following day: such as maintenance, replacement items or incidents, for hand over to both the General Manager and Customer Care Manager the following morning, using the form provided
• To comply and work within the Company’s Health & Safety Policies
• To complete any other duties requested of you by the management team

Essential Requirements

• A friendly and approachable personality
• Excellent observation skills and attention to detail
• Comfortable working alone
• The ability to use your own initiative
• Excellent Communication skills
• Excellent Customer Service skills
• Self-motivated and committed to delivering excellent service
• 5-star personal presentation
• A Full driving licence

Desirable Requirements

• SIA Qualification
• First Aid Qualification
• General Maintenance experience
• Health & Safety experience/qualifications

Other Information

Joining the Leisure Resorts Team will enable you to have opportunities of development and potential to apply and move within the group when vacancies arise.

Hours variable on rota & on negotiation, a minimum of 3 nights per week is required with the usual working week over 4 nights. The role will involve working weekends and bank holidays

Job Type: Full-time

Pay: £11.50 per hour

To work alongside our Head Chef in a small kitchen. Delivering good home cooked food for guests on our award winning Lodge Park.

Must be prepared to be flexible and work in part of the kitchen operation and keep all areas clean and tidy, safe & legal.

Must be used to a fast paced kitchen environment, with at least 1 years experience.

Experience in a similar role would be a distinct advantage.

Job Types: Full-time, Permanent

Pay: From £27,000.00 per year

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Night shift
• Weekend availability

You will work alongside the current management team to help run the restaurant.

The successful candidate will be able to plan and manage all Food and Beverage orders, customer logistics and staffing.

Your responsibilities will include:

• Maintaining a professional manner, ensuring our customers receive excellent service at all times
• Maintaining a positive and proactive attitude in promoting the park to all visitors and guests, including future business
• Maximise sales and profit through optimum customer satisfaction levels
• Dealing with any customer complaints in a professional, courteous and understanding manner, using initiative to resolve situations at the time and exceed satisfaction levels

Requirements

• Friendly and approachable personality
• Good communication skills, both relating to customers & colleagues allike
• Excellent observation skills and attention to detail
• Self-motivated and committed to delivering excellent service
• 5-star personal presentation

Desirable requirements

• First aid qualifications would be beneficial but not essential
• Health & Safety Training/Certification would be beneficial but not essential
• Food & Hygiene certification, level 2 or above (training can be provided)
• Experience of working in a Food & Beverage environment

Terms and conditions

• Salary: A minimum of £11.50 per hour plus tips

Hours: Working hours can be discussed to suit the successful applicant, but they will involve working evenings, weekends and bank holidays.

• Pension: This is an Auto Enrolment Work Place Pension

Job Types: Part-Time, Permanent

Salary: From £11.50 per hour

Benefits:

• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability