The North Lakes’ ultimate wellness experience is underway…  Click here to find out more about our incredible plans for Ullswater Spa!

New plans unveiled for Ullswater Spa! Click here to find out more.

All of the team at Leisure Resorts are ecstatic to announce that for the third consecutive year, we have been honoured with the prestigious Diamond Award. This accolade stands as a testament to our unwavering commitment to providing unparalleled service and experiences and reflects the dedication and passion of our entire team.


This recognition isn’t just an award; it’s a celebration of our ethos, one that places customer satisfaction and service excellence at its core. With a Feefo customer satisfaction score of 4.7, this award reflects the trust and appreciation of our valued holiday guests. It’s a humbling reminder of the impact our service has on those who choose to spend their leisure time with us.


The award ceremony, held at the magnificent Celtic Manor on the 8th November 2023, was an evening filled with excitement and hosted by the witty and charming comedian Tom Allen. The atmosphere was one of celebration and camaraderie among industry peers, each striving for excellence in their respective domains.


Grant Gidman, Director of Marketing expressed his pride and gratitude, stating, “We are incredibly proud of our team for this achievement. It’s an honour to be recognized for our commitment to providing exceptional experiences for our guests. This Diamond Award is a testament to the dedication and hard work of each member of the Leisure Resorts family.”


Looking ahead, we’re excited to share our plans to elevate Ullswater Heights with the introduction of a world-class spa. This development aims to take the leisure experience to unprecedented heights, promising our guests an even more rejuvenating and enriching stay.


The Ullswater Heights Spa is being meticulously crafted to harmonise with the breathtaking beauty of Ullswater, promising serenity and relaxation for all our guests. Click here to find out more


The Diamond Award serves as a beacon, guiding us forward as we continue to innovate and elevate our standards. It motivates us to push boundaries, setting new benchmarks for excellence in the leisure and hospitality industry. This achievement isn’t just a validation of our past efforts; it’s a catalyst for future growth and enhancement.


We extend our heartfelt gratitude to our guests for their unwavering support and trust. It’s your satisfaction and feedback that drives our relentless pursuit of perfection. This award is as much yours as it is ours, and we are committed to consistently exceeding your expectations.


Thank you for being a part of our journey towards greatness. Here’s to many more years of unforgettable experiences at Leisure Resorts.



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