Your Journey to Lodge Ownership: Understanding our Sales Process
At Leisure Resorts, we believe that becoming a lodge owner should be a straightforward, enjoyable, and stress free experience. From your first enquiry to collecting the keys, our friendly team is here to support you every step of the way, offering honest advice, no pressure sales and complete transparency.
The Leisure Resorts lodge buying process runs from your initial park tour and lodge selection through to reservation, contract signing, finance, siting and full handover. The process typically takes around 6 to 8 weeks, depending on your individual circumstances, lodge availability and finance arrangements. Finance options are available through lenders including Santander and DF Capital, subject to eligibility and approval.
Below, we outline the key stages in the ownership journey so you know exactly what to expect when you choose to make a Leisure Resorts holiday lodge your home from home.
Step 1: Make an Enquiry
Depending on the nature of a request and preferences, a member of our sales team will reach out to discuss ownership options in more detail. While we hope this hub provides comprehensive information, we encourage using this engagement as an opportunity to ask anything else. Our team is genuinely here to help.
As an enquirer, contact details will be added to our database to receive occasional communications from us about Leisure Resorts, our parks, ownership options, and sometimes holidays. We take privacy seriously. For further information on how personal data is used, including how we may contact you with marketing communications, please refer to our Privacy Policy. Consent can be amended or withdrawn at any time by contacting us.
Step 2: Park Visits and Choosing a Lodge
We highly recommend visiting a preferred park(s) to truly experience the atmosphere, explore the facilities, and view available pitches and lodge holiday homes firsthand. A park visit can be booked by clicking on our ‘Book a Tour’ option or by contacting the park sales team directly.
During a visit, our friendly team will sit down to discuss specific requirements. An escorted tour of the park will then be provided, viewing a hand picked selection of lodges that meet needs, preferences, and budget. Our appointments are always hassle free, and our team will never use any hard sell tactics.
If you are considering purchasing a lodge, it is also important to understand the licence that comes with your ownership. You can read more about our licence tenures and what they mean for your lodge.
Step 3: Proceeding with a Purchase
Once you are ready to proceed with a purchase, documentation will be prepared. An invitation will be extended to attend a Welcome Meeting, usually conducted by the park’s General Manager or Assistant General Manager. Here, every aspect of the paperwork will be walked through, clarifying key points such as depreciation, site fees, and holiday use.
They will also guide you through the ‘Promise Sheet’, a crucial document that lists everything that has been discussed, agreed, included, or promised as part of the sale. We ask that careful attention be paid to this, as items or promises not included in this document may not be considered once signed. This document further demonstrates our honest values and commitment to full transparency. If all is satisfactory, an invitation will be extended to sign the documentation.
At this stage, you can also discuss how you plan to fund your lodge purchase. If you are considering finance, our team can provide information about the options available and help you understand what may be suitable for your circumstances. You can also read our guide to funding your lodge.
Step Four: Deposits and Finance
Securing a lodge purchase typically requires a deposit, usually around 10% of the purchase price, once selection and necessary documentation are complete. Leisure Resorts is here to assist with this significant step, offering information and guidance on finance options for lodge ownership and connecting prospective owners with reputable lenders such as Santander and DF Capital.
Finance is subject to the lender’s eligibility criteria and approval. If you are using finance to purchase your lodge, our team will explain the process and help you understand the next steps.
For ultimate peace of mind and complete confidence in a decision, Leisure Resorts provides a market leading 14 day cooling off period. If a decision is made not to proceed with the holiday home purchase within this timeframe, a full refund will be processed, typically within seven working days. For full details, please refer to the sales documentation.
As part of our commitment to full disclosure, please note that Leisure Resorts may benefit from commission on any holiday home financing.
Our Site Fee Choices can also give you flexibility when planning your initial ownership costs, allowing you to choose how your site fee credit is used over your first years of ownership.
Step 5: Pre Handover and Handover
Once the above steps are complete, the new owner will be passed to our dedicated Owner Services team. They, along with the sales team, will attend to all agreed arrangements, regularly providing updates on progress. They will also confirm a suitable date to complete the handover.
Before handover, any final arrangements such as siting, connections and agreed items will be checked and completed. Your team will then guide you through your lodge and explain the key features and safety information, giving you the opportunity to ask any final questions.
The most exciting moment arrives when all paperwork is complete, and payment is settled: collecting the keys! This is the beginning of a new adventure as a Leisure Resorts lodge owner, and we’ll be there to welcome you.
The Leisure Resorts Way
Throughout the entire process, you can expect honest guidance, no pressure, and a team that genuinely cares about your experience. It’s all part of The Leisure Resorts Way.
Ready to take the next step? Get in touch with our sales team or book a park visit by clicking the link below.
Ready to take the next step? Get in touch with our sales team or book a park visit by clicking the link below.
Frequently Asked Questions
How long does the lodge buying process take?
How long does the lodge buying process take?
The Leisure Resorts lodge buying process typically takes around 6 to 8 weeks from choosing your lodge and progressing with the purchase through to handover. Timescales can vary depending on individual circumstances, lodge availability, finance arrangements and the work required before handover.
Can I reserve a lodge before my finance is confirmed?
Can I reserve a lodge before my finance is confirmed?
If you are considering finance, speak to our sales team about your circumstances before making a commitment. They can explain the process, including any applicable reservation and finance requirements, so you understand the steps involved before proceeding.
What happens at handover?
What happens at handover?
At handover, your final paperwork and payment will be confirmed before you receive the keys to your lodge. Your team will take you through the lodge, explain key features and safety information, and answer any questions you may have. This is also an opportunity to make sure you are comfortable with your new lodge before starting your ownership journey.